Information We Collect
At Cold Ess, we are committed to protecting your privacy. We collect various types of information to enhance your experience with our premium frozen food products. The data we gather includes:
- Purchase History: Details of the frozen food products you have purchased from us, including order dates and quantities.
- Browsing Data: Information about your interactions with our website, including pages visited, time spent on each page, and products viewed.
- Account Information: If you create an account, we collect your name, email address, and any other information you provide.
- Feedback and Reviews: Information you provide when you submit reviews or feedback about our products.
How We Use It
Cold Ess uses your information to improve our offerings and provide a personalized experience. Specifically, we utilize your data for:
- Order Fulfillment: Processing your orders and managing your account.
- Customer Support: Assisting you with inquiries and resolving any issues related to your purchases.
- Marketing Communications: Sending you updates on new products, special offers, and recipes tailored to your preferences.
- Website Improvement: Analyzing browsing data to enhance our website’s functionality and user experience.
Who We Share It With
We do not sell or rent your personal information to third parties. However, we may share your data with:
- Service Providers: Third-party vendors who assist us in delivering our services, such as shipping companies and payment processors.
- Marketing Partners: Trusted partners who help us promote our products, only with your consent.
- Legal Authorities: If required by law or to protect our rights, we may disclose your information to relevant authorities.
Cookies & Tracking
Cold Ess uses cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand your preferences and improve our services. You can manage your cookie preferences through your browser settings.
Your Rights (CCPA/GDPR)
Under the CCPA and GDPR, you have certain rights regarding your personal information, including:
- The right to access your data.
- The right to request deletion of your data.
- The right to opt-out of the sale of your data (if applicable).
- The right to data portability.
To exercise these rights, please contact us using the information below.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, and resolve disputes.
Children’s Privacy
Cold Ess does not knowingly collect personal information from children under the age of 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
Policy Updates
This Privacy Policy may be updated periodically to reflect changes in our practices. We will notify you of any significant changes by posting a notice on our website. The last update was on December 4, 2025.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Email: info@coldess.com
- Phone: (626) 096-7456
- Address: 116 George St, Spotswood, NJ 08884
